Shipping & Delivery Policy

Digital Products All digital products are delivered electronically after successful payment. Customers will receive access via download link, email, or member area access. No physical shipping applies to digital products.

Physical Products Physical products, including jewellery and handcrafted items, are packaged and shipped to the customer using available courier or postal services.

Delivery times may vary depending on destination and courier availability.

Customers will receive tracking information where applicable.

Shipping fees are calculated at checkout unless otherwise stated.

Refund & Cancellation Policy

Physical Products Refund or replacement requests for damaged physical items must be submitted within 7 days of delivery together with photographs of the damaged product.

Products must be returned in their original condition where applicable.

Digital Products Due to the nature of digital products, downloaded or accessed digital products are generally non-refundable.

Contact Information

Email: info@grannypreneur.co.za

Location: Cape Town, Western Cape, South Africa

Customer Support: Please contact us via email. We aim to respond within 1-2 business days.